Privacy Policy

Welcome to Abi Taxi!

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, mobile app, or services (collectively referred to as the “Services”).

By using our Services, you agree to the practices described in this policy.

1. Information We Collect

Personal Information:

• Personal Information: Name, email, phone number, and payment details when booking or creating an account.
• Location Data: Pickup and drop-off details, and real-time location if enabled.
• Usage Information: Device type, browser, IP address, and browsing behavior on our platform.
• Communication Logs: Interactions through chat, email, or support calls.

2. How We Use Your Information

We use your information to:

• Manage ride bookings and customer support
• Communicate ride details and updates
• Improve functionality and user experience
• Enhance safety and prevent fraud
• Process payments via secure third-party gateways
• Meet legal and compliance obligations

3. Information Sharing

We do not sell your personal data. We may share it with:

• Drivers: To fulfill ride services.
• Payment Gateways: For secure transaction processing.
• Legal Bodies: When required by law or for safety concerns.

4. Cookies & Tracking

We use tracking tools like cookies and IP logging to improve functionality and monitor site usage. You can adjust your browser settings to limit these, but this may affect some features.

5. Data Security

We apply reasonable security measures to protect your data. While we strive to ensure safety, no digital platform is completely immune to risks.

6. Data Retention

We retain your information for ongoing service delivery, improvement, and compliance. To request deletion of your data, contact us as outlined in Section 12.

7. Your Rights

Under applicable Indian data protection laws (including the DPDP Act, 2023), you may have the right to:

• Access, update, or delete your data
• Opt out of promotional messages.
• Control location tracking preferences

8. Third-Party Links

Our platform may contain links to other websites. We are not responsible for the privacy policies of these external sites. Please review their terms before sharing any data.

9. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors.

10. Compliance

We operate in accordance with Indian laws, including the Information Technology Act, 2000 and upcoming updates under the DPDP Act, 2023.

11. Policy Updates

This policy may be revised periodically. Any changes will be reflected on this page. Continued use of our Services indicates acceptance of the updated terms.

12. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please get in touch with our support team.